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Shipping and Returns

 Shipping Policy

The Angling Outpost offers a variety of express shipping options. Shipping times depend on the type of shipping option chosen. We will notify you if a product will take longer to ship than anticipated. The Angling Outpost does not ship items on holidays (holidays include New Years Day, Memorial Day, 4th of July, Labor Day, Thanksgiving and Christmas). Items purchased during busy or holiday seasons may take 1-2 days longer than usual. 

Shipping rates are based on order total. See chart below.

Order Total / Shipping Rate

$0 - $30.0 $9.95
$30.01 - $60.00 $11.95
$60.01 - $90.00 $12.95
$90.01 - $125.00

$14.95

$125.01 - $175.00

$16.95

$175.01 - $225.00

$18.95

$225.01 - $300.00

$20.95

$300.01 - $400.00

$24.95

$400.01 - $500.00

$26.95

$500.01 - $600.00

$28.95

$600.01 - Up

$30.95

 

Return Policy

We guarantee satisfaction with all of the products we sell and do our best to ensure you are getting products you will be happy with. If you are not completely satisfied with your purchase, you may return the item within 30 days of delivery of your order. The item(s) must be in new condition, including original packaging, parts and paperwork.

Orders returned in a new, ready-to-sell condition will receive a prompt refund, excluding any shipping costs and restocking fee. The Angling Outpost does not accept returns of used items, returns of products noted in the description as non-returnable, or items returned more than 30 days after delivery. International orders may only be exchanged or returned if the item is defective. No other returns/exchanges will be accepted. The Angling Outpost reserves the right to replace defective parts.

Return Procedure 

If you've decided to return an item to us, you'll need a Return Authorization (RA) number. All returns require an RA number in order for us to accept shipment of your item(s). To get this number, contact us. If you leave a message and include order number and a phone number or an email address we will contact you within 1-2 business days. Currently, the Angling Outpost does not automatically generate RAs online. Shipments without prior authorization, without a valid RA number clearly posted on the outside of the box, returned in not new condition or orders placed for incorrect models will incur a 15% restocking fee. The Angling Outpost is not responsible for items returned without traceable markings (customer's name, address and RA number) on or in the box. 

Defective Items

If an item arrives in a not-new condition as a result of manufacturer defect, or a defect occurs during the intended use of the product, we reserve the ability to replace defective parts. In the event of a return of a defective item, we will send you a pre-paid USPS shipping label to use for returning your order to The Angling Outpost. To get this shipping label and a valid RA number, see our full return procedure above. Once you've got both the label and the RA number, ship the defective item with the original packaging, paperwork and parts back to us. We will process your return and ship you a replacement or credit your account promptly. The Angling Outpost does not reimburse for labor charges or installation time under any circumstances.

 Credits 

All returned item(s) will be examined upon arrival at our warehouse. After we accept your return, the credit card originally used to place your order will be credited for the purchase price of the item and any applicable sales tax, excluding all shipping costs. You will be sent an email confirming receipt of your return and your credit. Please allow an additional 5-7 days for the credit to appear on your account. If a product is not in new condition (including original packaging and paperwork) or does not meet the return conditions, we may be unable to issue you a credit or exchange for a replacement, and the item may be shipped back to you.

 Exchanges/Replacements

In any event, we reserve the right to replace defective parts instead of full replacement. Items to be replaced must meet the same conditions as items returned to The Angling Outpost for refund. Non-defective items returned for exchange must be in a new, ready-to-sell condition with all original packaging, paperwork and parts included. If you request that an item be replaced, we will ship your new item after we receive and process your returned product. Please allow 5-10 business days to process your return once it has arrived at our warehouse. Items to be replaced and sent to us without a proper Return Authorization number are subject to a 15% restocking fee.

 Changes to Orders and Cancellations 

In the event your order needs to be altered or canceled please call us. We will do all we can to accommodate your request prior to shipping. In the event the product has shipped there may be additional fees associated with the change or cancellation.